I am not writing this to put the vendor on blast publicly, I order reta which on the website was labeled as DRL-3R, once I received the package the vials were labeled DRL-10R. I contacted the vendor and they told me they had some labeling mistakes, but what I received was in fact what I ordered. I will say the response was within 2 hours and very professional. The vendor is also very highly rated on vialtalk. Has anyone else had any experience with this?
Thank you for bringing this up, and I appreciate you mentioning our response time and professionalism.
For full transparency, this was simply a printing typo on a very small number of labels. The product itself is correct. During the label creation process, a "10" was accidentally placed in front of the "R" in our internal product identifier, causing DRL-3R to print as DRL-10R. The "10" was intended to reference the 10 mg strength during the design process, but that is not how our products are identified. At Double R Labs, the product identifier and the milligram strength are always labeled separately.
Everything else on the label—including the peptide, milligram strength, batch number, QR code, COA reference, and testing information—was correct. The vial still contained the correct product and the correct strength. This was strictly a cosmetic labeling error affecting only the printed product identifier.
We caught the issue quickly, corrected it immediately, and based on our records, only about 10 vials at most made it out before the correction was made. Because of that, it's extremely unlikely anyone else here would have received one.
I also appreciate you reaching out to us first. If anyone ever has a question about one of our products, we'd much rather you contact us directly so we can verify it and provide an answer as quickly as possible.
For clarity, I've attached photos below showing:
DRL-10R — the mislabeled version (printing typo)
DRL-3R — the correct label for Retatrutide
As always, we appreciate everyone's support and will continue to be transparent whenever an issue—big or small—comes up.
