A Little Bit About NorthStar Compounds

Hey VialTalk — Ben here from NorthStar Compounds 👋

Rather than give you the typical company introduction, I thought I’d tell you what NorthStar actually looks like behind the scenes and what we’re trying to build.

We’re a Minnesota-based research company, and NorthStar has grown around a few things that are extremely important to us: quality, transparency, fast service, and being accessible to the people who choose to do business with us.

We’re also not interested in pretending we’re a massive corporation.

There are real people behind NorthStar. We see the orders come in. We pack them. We read the emails and messages. We see the reviews. We hear the criticism. And when someone gives us an idea that could make NorthStar better, there’s a very good chance we’re talking about it.

That hands-on approach is a big part of who we are.

What matters to us?

Testing that customers can actually see.
Independent third-party testing is an important part of our operation, and we maintain a COA library so researchers can easily access documentation associated with our products and batches.

Getting orders out the door.
Nobody enjoys placing an order and wondering when it’s going to move. Fast processing and shipping have been priorities for us from the beginning, and we work hard to get orders on their way as quickly as possible.

Being available.
Customer service shouldn’t feel like sending a message into a black hole. Questions come up. Problems occasionally happen. When they do, we want customers to know there’s an actual person on the other end who is going to respond and help.

Continuing to improve.
This one might be the biggest.

We pay attention to what customers tell us.

We’ve changed products, packaging, our website, testing practices, shipping processes, and plenty of smaller things because someone pointed out a way we could do them better.

We’re still growing, and we don’t have any interest in acting like we’ve already figured everything out.

Our goal is to make NorthStar Compounds a little better every month.

Better selection.
Better documentation.
Better service.
Better overall experience.

And when we miss the mark, we want to hear about that too.

The NorthStar name comes from our Minnesota roots, and that identity means a lot to us. But as the company grows, we want the name to become associated with something else as well:

A company that does what it says it’s going to do.

No elaborate mission statement needed.

Provide quality research products. Be transparent about them. Ship quickly. Take care of customers. Listen. Improve. Repeat.

That’s NorthStar.

If you’ve already ordered from us, thank you for trusting us with your business. We genuinely appreciate every person who has helped us get to where we are.

If you’ve never ordered from us, that’s perfectly fine too. Stick around, ask questions, check out our testing, and get to know us.

We’re happy to be here and looking forward to becoming part of the VialTalk community.

— Ben & Hailey
NorthStar Compounds ⭐