This is a GHK-cu/Kpv blend. 50/10. Reconstituted with hospira Bac. I notified the vendor and they said it was normal. When I said I was uncomfortable using it they offered me store credit. I asked them to just send another and they said they already issued a store credit. To date I’ve spent around 500$ with this company. I’m a little pissed. I’m not naming names because I haven’t had an issue before so this might just be a one off thing. I just wanted another opinion
I personally would not feel comfortable using anything that reconstituted like that, especially if it has visible cloudiness/particles after mixing.
Did they provide COAs for this specific batch/lot number? I would ask for the COA, sterility testing, and endotoxin testing if available — and make sure the lot number matches what you received.
Also, since you already told them you were uncomfortable, I think it’s fair to ask them to make it right with a replacement or refund, not just store credit. Thank you for sharing this here so others can compare experiences and ask the right questions.
@danielle wrote:
I personally would not feel comfortable using anything that reconstituted like that, especially if it has visible cloudiness/particles after mixing.
Did they provide COAs for this specific batch/lot number? I would ask for the COA, sterility testing, and endotoxin testing if availabl...
They are sending a replacement. They do testing. I only shop at places with coa’s. I don’t know that I’ll shop with them again though. It was just a very disappointing experience in my opinion. Thanks for the feed back
anything that doesn't fully reconstitute in hospira or other USP grade bacteriostatic solution (other than AOD) I would consider a faulty product would not use.
regardless of if it's an indicator of contamination or poor quality, you don't want to inject undissolved solutes.
@debbie58 wrote:
@danielle wrote:
I personally would not feel comfortable using anything that reconstituted like that, especially if it has visible cloudiness/particles after mixing.
Did they provide COAs for this specific batch/lot number? I would ask for the COA, steril...
I’m glad they’re sending a replacement. That’s the right move, especially when a customer is uncomfortable with the appearance after reconstitution.
COAs are definitely important, but I also think real customer service matters when something doesn’t look or feel right. Thanks for updating us this kind of experience is helpful for the community to see.
